4 Advantages of Managed IT over In-House IT

in-house ITIs it the right decision to hire an in-house IT technician? It can be tempting for sure. Hire them and place them in a cozy office down the hall. Like any business, you are always looking for ways to save money, along with improving results. This sometimes includes adding a tech specialist to the rolls that are at your beck and call. But, this can become very expensive, especially when these high paid employees spend days sitting around twiddling their thumbs or playing solitaire. If you are looking for the best in both worlds, I recommend Managed IT services.

Simply put, Managed IT is a solution that gives you a tech specialist and network expert without the “solitaire” element – at the fraction of the cost. Like any other business, you would much rather see your IT budget support your business growth and kept as low as humanly possible. That is my focus too, and it is why I will not simply maintain and repair computer systems and networks, but will proactively monitor those systems to avoid downtime. I will also work with you to ensure your IT will add to your productivity and your efficiency. It doesn’t matter if you already have IT in-house and evaluating the value of them, or just curious about having IT support for your business, I have put together a few factors to consider when making that choice:

availability

Availability:

Almost all employees work 9-5 type hours, but what takes place when something goes wrong with your systems outside of those business hours? That in-house tech will not like being woken at 2am in the morning and called in for this emergency repair. More than likely they will not answer the call, hear it or will expect a hefty wage renegotiation come 9am. When you have Managed IT, it is very different as I expect problems after hours and will be ready to support your after hours needs. Every minute of downtime affects your revenue, I know this. Plus I also understand that downtime impacts your business reputation and I will prioritize getting your systems up and running as soon as possible. The bonus here is that Managed IT these types of disasters can become a rare occasion as we are constantly monitoring and correcting problems before they can occur.

total cost

Total Cost:

One of the attractions to having in-house technicians was most likely the cost. But, while you are possibly paying them at a low hourly rate, there are the extra costs of hiring, ongoing training, retirement and healthcare. Now, once you start adding up those costs of an in-house tech, you might find it leaves you scrambling to fill gaps that were not expected and eating up your IT budget. IT expenses can become a sore point, upgrades get delayed and opportunities missed. When compared, Managed IT is one fixed monthly rate that will provide enormous value that includes access to a specialist across your software applications and technology.

 trainingOngoing Training:

Training costs quickly add up, put aside the fact that this in-house tech will spend entire weeks away upgrading their skills and maintaining certification. This leaves you scrambling fr support while they are away. When you have a salaried technician, you will have to pay all the certification costs and continuing education, add to this their travel expenses. I know how important it is to remain certified, skilled and current in the newer technologies. So with this we spend the money and invest in ourselves so we can better serve you. I am part of industry related communities and continue to maintain certifications each year, all at my own expense, not yours.

goals

Different Goals:

For most people, a larger wage is the goal and most will job-hop to meet that goal. Leveraging the training and experience you just paid for, that in-house tech may be looking for the first opportunity to leave for another higher paying job. In today’s world, job-hopping can be expected, with the average person spending only 3 years in one position. Three years is an unreasonable ROI when you consider the cost to your business in acquiring, training and adding to the skill set of your technician. My goal is much more different – I only plan to keep you as a happy customer for as long as I can!

The end state is that your business needs to find the correct balance between expertise and profit. When you partner with my Managed IT, you are securing ever-increasing expertise, commitment to your success and securing availability. I will work closely with you to provide the absolute best service and support to protect against those costly disasters and taking preemptive actions to keep you operational and safe. Managed IT is a better decision than hiring an in-house tech, there is no doubt, and we would be delighted to prove it to you.

Just talk to me about Managed IT for your business.

Contact Brochin.net today!

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3 Vital Steps Before You Fire an Employee – Passwords

Employees need to do their job, thus access to various business accounts, but what do you do about the passwords they have when you fire them? None of us like to think about firing an employee, or even why you would need to fire them, but no matter, it is a something you must face at some point as a business owner. While human resources and account teams will most likely be on top of stopping paychecks and building access, it is very important to take the same stance to strip access to information systems and technology.

Most often, employees leave under good terms and you will wish them well and if you are lucky they will even conduct a hand-over with a replacement so there is no loss of productivity, or the loss is minimal. However, some employees can sometimes leave reluctantly and with anger and suspicion. Even though you will have very different feelings about both of the scenarios, the risk to you systems, an business, remain high until your organization takes action. Below are three steps your organization can take to guard the business from revenge and other password-related disaster.

Reduce access to a need-to-know basis

You would be amazed how many times a new employee is given the whole business on a silver platter when their position requires little more than a computer login credentials. Strategy, industry secrets, customer details, accounts…all of the very important and sensitive aspects of a business’s success – exposed. The best company policy is to limit an employee’s access to only what they need do their job. Rather than view this limited access as a lack of trust, you employee, and customers, will appreciate the care you take to protect your business, (and customer data). This limited access also keeps an employee from feeling confused and overwhelmed, or tempted if the employment situation turns sour. Likewise, you should always take time to remove temporary and old accounts that you do not require any longer. You never know when a hacker or and angry employee will squeeze through the gaps.

Quickly change passwords

Regretfully, on average, it often takes a week or more before passwords are changed when an employee leaves or is fired, if they are even changed at all. This delay in password changes is an unfortunate type of delay your business can not afford to accept. In 2017, the American College of Education had an ex-employee, with an unhappy exit, hold the entire email system for a $200K ransom. There are stories of ex-employees stealing client data when they leave the company to work competitor or start their own business. It is not just full-time employees you need to worry about either. Part-time and contract employees like customer support specialists and social media managers usually have access to more of your business data than you may think. Recent court rulings make it possible, and easy, for businesses to prosecute former employees who access their systems. However, it only takes seconds to login and create chaos. It is poor comfort knowing you can take these bad eggs to court considering the massive amounts of damage they can inflict on your business – and even your customers!. Changing passwords quickly is the best solution – and is a step to be taken before the employee is fired or leaves. Removing access before the employee is fired or leaves reduces the chance off revenge or opportunistic access and attacks.

RoboformPassword Manager Usage

If you have a great password manager like LastPass or RoboForm, reducing risk becomes almost automatic. With a good password manager you can keep your logins in a central vault that only you can see and share based on the business roles and need. There is also sometimes an option to share passwords without letting employees see them in plain-text form. Employees will be able to connect to what they need securely with a click. No longer will they need to to write them down or manually enter them each time. The big plus? They can be revoked at any time. Even if roles just change, or they are fired, you can easily use the dashboard to view and revoke/grant access as needed. If you are not sure what a certain employee has been up to,, you can also create reports of their usage history.

Do you need password management help for you home or business? Contact us at Brochin.net LLC.

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